Save My Quid Limited collects, processes and stores personal data on an ongoing basis. Data may be collected from customers, suppliers, business contacts, employees and any other person the organisation has a relationship with or may need to contact. Save My Quid Limited is committed to safeguarding the privacy rights of all individuals from whom we collect and store data, in line with our Data Protection obligations as outlined in Legislation. Policy Scope: This policy applies to all personal data held in relation to data subjects by Save My Quid Limited, whether held in manual or electronic form. All managers, employees, volunteers, contractors, suppliers and any other person who works on behalf of the company are bound by this policy, and are responsible for ensuring data is collected, stored and handled appropriately. Save My Quid Limited is committed to ensuring that all staff have sufficient awareness of their responsibilities to ensure they can anticipate and identify a Data Protection issue should one arise.
a) Data Protection Principles:
Save My Quid Limited commits to adhere to the principles of Data Protection by ensuring:
1) The lawful, fair and transparent processing of any data collected. There will be a legal basis for the processing of any data. The purpose for which data is collected will be specific and clearly stated.
2) Data collected will be used only in ways compatible with the purpose for which it was collected. Data will not be used or disclosed for any other purpose other than that for which it was obtained.
3) Personal data will not be collected or retained if it is not required.
4) Save My Quid Limited will make every effort to ensure data is accurate, complete and up to date. Where any inaccuracies are identified these will be remedied immediately.
5) Data will be retained for no longer than is necessary for the purpose(s) for which it is acquired.
6) Integrity and Confidentiality. Sufficient protections will be in place to protect personal data from loss, destruction, unauthorised access, unauthorised disclosure or alteration.
b) How we collect and use Data
The following outlines the processes we employ to collect information:
c) How collected Data are used
The personal information we collect is used to:
d) Sharing Data
We will not sell, share or rent your name, email address, or any other client data to any unaffiliated third party for marketing purposes.
We may share your personal data with trusted third parties, including:
e) Right to View, Change or Remove Data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, operational, accounting, or reporting requirements.
Please note that any request may be subject to a small fee to cover Our costs where your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made many requests.
f) Provisions in relation to energy customers
f.1 Providing you with a quote
When you request a quote from us via [our website, or by email, or telephone] delete as applicable, we’ll need to collect all the following information about your business to allow us to provide that quote:
Electricity Central Online Enquiry Service – ECOES
As we prepare your quote, we’ll use your MPAN while using the ECOES database to determine what type of meter you’re using. This will help us to provide an accurate quote to you.
f.2 Onboarding you as a business customer
If you join us as a customer, we’ll need to collect the following additional information about you. This will allow us to complete your onboarding process (including verifying your identity and carrying out a credit check) and to provide the products or services you’ve requested from us:
f.3 Managing your account
While you’re our customer, we’ll collect the following information to allow us to manage your account. This information also means we can analyse and monitor your energy consumption for billing purposes and continue to provide the products or services you’ve requested from us:
g) Recording and monitoring
We’ll record and monitor our telephone calls with you for the purposes of quality assurance, our mutual protection, staff training, improving customer service, fraud detection, and – if you’re a customer – administering your account.
h) Credit checking
During the customer onboarding process and while you have an account with us, we may use the above personal information to search the files of credit reference and fraud prevention agencies.
This is for the purposes of making decisions about your customer account, assessing your creditworthiness and product suitability, checking your identity, managing your account, tracing and recovering debts, and preventing criminal activity.
i) Retention of data
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which We process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
j) Storing client data
Keeping your information private and secure is very important to us. Please contact us via email if you have questions about this policy: firstname.lastname@example.org, call 03334330365.
or write to us at the following address:
Save My Quid Limited
1 Dock Road
London E16 1AH
k) Review and Updates
This policy will be reviewed regularly in light of any legislative or other relevant developments.